Power Automate Flows for Service Desk
Budget: $30 – $250 USD
I need assistance creating two Microsoft Power Automate flows that will connect to my Manage Engine Service Desk Plus Cloud.
Flow 1: This flow will trigger daily at 9 am. It should retrieve all tickets that have gone unassigned for over 48 hours and send these to my escalation team via Microsoft Teams.
Flow 2: Also triggering daily at 9 am, this flow should retrieve all tickets from a specific group that are assigned to a technician but still unresolved (i.e., marked as 'new' or 'in progress').
Ideal candidates should have:
- Experience with Microsoft Power Automate
- Familiarity with Manage Engine Service Desk Plus Cloud
- Knowledge of Microsoft Teams for notification purposes
Please note:
- The first flow should send messages to the escalation team that include the ticket ID, creation date, summary, and requester details, date created, priority, link to the ticket, status
- Authentication will be done using an API key. i already have a refresh token which i can use to connect to Manage Engine Service Desk Plus Cloud
I look forward to working with you on this project.
Flow 1: This flow will trigger daily at 9 am. It should retrieve all tickets that have gone unassigned for over 48 hours and send these to my escalation team via Microsoft Teams.
Flow 2: Also triggering daily at 9 am, this flow should retrieve all tickets from a specific group that are assigned to a technician but still unresolved (i.e., marked as 'new' or 'in progress').
Ideal candidates should have:
- Experience with Microsoft Power Automate
- Familiarity with Manage Engine Service Desk Plus Cloud
- Knowledge of Microsoft Teams for notification purposes
Please note:
- The first flow should send messages to the escalation team that include the ticket ID, creation date, summary, and requester details, date created, priority, link to the ticket, status
- Authentication will be done using an API key. i already have a refresh token which i can use to connect to Manage Engine Service Desk Plus Cloud
I look forward to working with you on this project.