Enhancing MS Teams Support Functionality
Budget: $8 – $15 USD
Microsoft Teams support chat options
Scope of work:
Configure Teams support channel (pinned guidance + form tab)
Implement Power Automate to auto-respond to new messages with KB and request links
Review mailbox consolidation (single mailbox with rule-based separation)
Goal:
Move requests to structured intake (ServiceNow/forms)
Use Teams only for urgent cases
Align solution for future Copilot/AI integration
Scope of work:
Configure Teams support channel (pinned guidance + form tab)
Implement Power Automate to auto-respond to new messages with KB and request links
Review mailbox consolidation (single mailbox with rule-based separation)
Goal:
Move requests to structured intake (ServiceNow/forms)
Use Teams only for urgent cases
Align solution for future Copilot/AI integration