Cargo Service CRM Development

**Project Description: CRM System for Cargo Service**

I am looking for an experienced developer or team to build a custom CRM system tailored for a cargo/logistics service. The system should be user-friendly, efficient, and support multiple call agents handling bookings simultaneously.

**Key Requirements:**

* **Multi-Agent Booking System:**
Multiple call center agents should be able to create bookings at the same time without conflicts.

* **Customer Booking Process:**

* Booking initiated using the customer’s mobile number
* Capture essential sender details (name, address, contact info, etc.)
* Fast and simple data entry interface

* **Customer History:**

* Maintain complete booking history for each customer using their mobile number
* View past shipments, frequency, and details
* Quick access for repeat bookings

* **Parcel Tracking:**
Customers should be able to track their parcels using a booking/tracking number via a web or mobile interface.

* **Sender & Receiver Details:**

* Sender details entered at the time of booking
* Receiver details can be filled in or updated by the driver

* **Booking Number System:**

* Auto-generated booking/tracking number
* Option for manual entry if required

* **Additional Features (Preferred):**

* Booking status updates (Booked, In Transit, Delivered, etc.)
* Driver assignment and tracking
* Search and filter bookings
* Dashboard and reporting
* SMS or WhatsApp notifications for customers
* Secure login with roles (Admin, Agent, Driver)

**Goal:**
To streamline cargo booking operations, improve efficiency for call agents, and provide a smooth and transparent tracking experience for customers.

Please include your relevant experience, estimated timeline, and technology stack in your proposal.