Comprehensive Customer Support Policy Development

I'm seeking an experienced professional to create a comprehensive customer support policy, for a money transfer business, covering Phone, Email and Live Chat Support. The primary goal of this policy is to enhance customer satisfaction. We have a draft available.

Key Responsibilities:
- Develop a multi-channel customer support policy
- Focus on improving customer satisfaction
- Addressing general inquiries within the policy

Ideal Skills:
- Customer service experience
- Policy development expertise
- Excellent communication skills