call forwarding & transfer
Budget: $10 – $30 AUD
When a customer calls, use the API to play a recorded message or a text-to-speech message that explains that the call will be transferred if the first person is unavailable.
Brief:
#1 customer call on toll number, it will actual forwarding to the regular number on agent 1
#2 Agent 1 not receiving the automatic transfer to Agent 2.
Brief:
#1 customer call on toll number, it will actual forwarding to the regular number on agent 1
#2 Agent 1 not receiving the automatic transfer to Agent 2.