ZohoDesk Enhancements Specialist
Budget: ₹37,500 – ₹75,000 INR
I need help in boosting our customer service with ZohoDesk. The primary aspects I need assistance with are ticket management and live chat integration. I'm looking for an experienced professional who can seamlessly manage these features to increase efficiency throughout our team of 6-10 ticket agents. Your tasks would include:
- Optimizing ticket management to deal with customer queries in a more organized and efficient manner.
- Configuring live chat integration that ensures real-time, smooth correspondence with customers, boosting customer engagement and satisfaction.
Please note that no integrations with other existing software or platforms are needed.
Ideal experience includes extensive work with ZohoDesk, specifically in ticket management and live chat integration. You should also have experience working with teams of 10 or less. Your skillset should include an understanding of customer service workflows and exceptional problem-solving skills.
- Optimizing ticket management to deal with customer queries in a more organized and efficient manner.
- Configuring live chat integration that ensures real-time, smooth correspondence with customers, boosting customer engagement and satisfaction.
Please note that no integrations with other existing software or platforms are needed.
Ideal experience includes extensive work with ZohoDesk, specifically in ticket management and live chat integration. You should also have experience working with teams of 10 or less. Your skillset should include an understanding of customer service workflows and exceptional problem-solving skills.