Zoho Desk, customer service center
Budget: $30 – $250 USD
The purpose of this project is to develop the customer service center where we can all the communication with the customer is cartelized in one stop point:
The point is connected with the following communication channel:
1- Phone call: the users should be able to receive the phone call through the software, hence; the application should be able to conduct the following:
a. To receive the call within the software
b. To have an automated reply
c. To assign the call to the available agent
d. To record the calls
2- Emails: set up to receive all the emails to the company’s email
3- Social media accounts: set up to connect reply for social media and automatically assign it to the available agent
The point is connected with the following communication channel:
1- Phone call: the users should be able to receive the phone call through the software, hence; the application should be able to conduct the following:
a. To receive the call within the software
b. To have an automated reply
c. To assign the call to the available agent
d. To record the calls
2- Emails: set up to receive all the emails to the company’s email
3- Social media accounts: set up to connect reply for social media and automatically assign it to the available agent