Zoho CMS and Subscriptions customization
Budget: $250 – $750 USD
I'm looking for a Zoho expert that can help us tweak our Zoho site. Here's a brief view of what we would like done, if possible:
Service+ Customer Flow
Customer subscribes to our Service+ program via Zoho Subscriptions.
They are sent an introduction email with instructions on how the program works, benefits, and what to do if they need service.
Members now have access to our support system!
Members can access our support team via:
Text- (creates Zoho ticket) must be 2-way communication on text channels
Email- creates ticket
Phone call- creates ticket
Login to website service portal and submit a ticket: (need to create this portal)
Instant messaging- creates ticket
ALL of the above should dump into the same place of the ticket system. This should allow customers to send us questions and issues. Should also allow customer to upload pictures, if someone takes a pic and sends.
Our agents are then notified, and can reply. If we close a Ticket, notify the customer and send review page.
Customer should be able to login and see/upgrade/downgrade/cancel/change payment method for their subscription.
Customers should be notified when their Subscription is renewing. Automatic renewal by default.
If a customer cancels or does not renew, they should lose access to this system.
Service+ Customer Flow
Customer subscribes to our Service+ program via Zoho Subscriptions.
They are sent an introduction email with instructions on how the program works, benefits, and what to do if they need service.
Members now have access to our support system!
Members can access our support team via:
Text- (creates Zoho ticket) must be 2-way communication on text channels
Email- creates ticket
Phone call- creates ticket
Login to website service portal and submit a ticket: (need to create this portal)
Instant messaging- creates ticket
ALL of the above should dump into the same place of the ticket system. This should allow customers to send us questions and issues. Should also allow customer to upload pictures, if someone takes a pic and sends.
Our agents are then notified, and can reply. If we close a Ticket, notify the customer and send review page.
Customer should be able to login and see/upgrade/downgrade/cancel/change payment method for their subscription.
Customers should be notified when their Subscription is renewing. Automatic renewal by default.
If a customer cancels or does not renew, they should lose access to this system.