Wordpress Helpdesk Plugin
Budget: ₹250,000 – ₹500,000 INR
I am in need of a highly customized Wordpress helpdesk plugin similar to fluent support that includes both a ticketing system, knowledgebase, chatbot and live chat functionality. In addition, I require integration with third-party apps such as CRM, automation and email marketing platforms. The ideal candidate should have experience with developing Wordpress plugins and be able to provide examples of their work. The plugin should be easy to use and navigate for both our team and customers. As the level of customization needed is advanced, I am looking for someone who has a strong understanding of coding and can provide ongoing support and maintenance.
As our WordPress plugin developer, you will be responsible for the following:
Custom Plugin Development: You will develop a custom plugin from scratch, catering to the unique functionality based on the fluent support platform. These plugin will seamlessly integrate with the WordPress platform and provide enhanced functionality to handle customer support and knowledgebase.
Required Skills and Qualifications:
Proven experience in WordPress plugin development, with a strong portfolio showcasing previous plugin projects.
Proficiency in PHP, JavaScript, CSS, and HTML.
In-depth understanding of WordPress core functionality, web-hooks, Rest API and filters.
Knowledge of plugin development frameworks and best practices.
Experience with plugin customization, troubleshooting, and performance optimization.
Familiarity with security best practices and vulnerability assessment.
Scope of project..
Customer support management (helpdesk) wordpress plugin that allows to efficiently handle customer service operations within the wordpress dashboard. It should enable users to create, assign, track, and resolve support tickets through a chat widget placed on a multi-platform website via a code.
The plugin should allow to register with email within the chatbot to receive follow-ups and/or replies. Notifications are sent to customers and agents for ticket updates via emails and dashboard alerts. The plugin shall incorporate a knowledge base for accessing articles and solutions.
There should be a reporting and analytics features to provide insights into support performance. Plugin should have chatbot feature to answer most common questions based on key terms and suggest knowledgebase articles based on it.
As our WordPress plugin developer, you will be responsible for the following:
Custom Plugin Development: You will develop a custom plugin from scratch, catering to the unique functionality based on the fluent support platform. These plugin will seamlessly integrate with the WordPress platform and provide enhanced functionality to handle customer support and knowledgebase.
Required Skills and Qualifications:
Proven experience in WordPress plugin development, with a strong portfolio showcasing previous plugin projects.
Proficiency in PHP, JavaScript, CSS, and HTML.
In-depth understanding of WordPress core functionality, web-hooks, Rest API and filters.
Knowledge of plugin development frameworks and best practices.
Experience with plugin customization, troubleshooting, and performance optimization.
Familiarity with security best practices and vulnerability assessment.
Scope of project..
Customer support management (helpdesk) wordpress plugin that allows to efficiently handle customer service operations within the wordpress dashboard. It should enable users to create, assign, track, and resolve support tickets through a chat widget placed on a multi-platform website via a code.
The plugin should allow to register with email within the chatbot to receive follow-ups and/or replies. Notifications are sent to customers and agents for ticket updates via emails and dashboard alerts. The plugin shall incorporate a knowledge base for accessing articles and solutions.
There should be a reporting and analytics features to provide insights into support performance. Plugin should have chatbot feature to answer most common questions based on key terms and suggest knowledgebase articles based on it.