WordPress & PHP Expert for Plugin Support
Budget: £18 – £36 GBP
We are in need of a WordPress and PHP professional to assist with customer support for our WordPress plugin.
This is a part-time role at least for the next couple of months, requiring about 30 hours of work per week.
We need this role to start ASAP.
Key Responsibilities:
- Provide timely and effective customer support for our WordPress plugin.
- Assist in troubleshooting and resolving customer issues.
Ideal Skills and Experience:
- Proficiency in WordPress and PHP (typical support queries involve logging into client's sites to debug issues further and in some cases writing bespoke WordPress snippets to achieve the desired result)
- Prior experience in customer support, particularly for software or plugins.
- Excellent communication skills, both written and verbal.
- Ability to work independently and manage time effectively.
Support is provided over email only and you would be working alongside another support technician. We're a small team so looking for someone driven, down-to-earth, upbeat and with good communication that fits in well.
You need to be comfortable and confident to work relatively autonomously. Teamwork makes the dreamwork, but we also need the freedom to work on larger projects; hence why we need the support!
This is a part-time role at least for the next couple of months, requiring about 30 hours of work per week.
We need this role to start ASAP.
Key Responsibilities:
- Provide timely and effective customer support for our WordPress plugin.
- Assist in troubleshooting and resolving customer issues.
Ideal Skills and Experience:
- Proficiency in WordPress and PHP (typical support queries involve logging into client's sites to debug issues further and in some cases writing bespoke WordPress snippets to achieve the desired result)
- Prior experience in customer support, particularly for software or plugins.
- Excellent communication skills, both written and verbal.
- Ability to work independently and manage time effectively.
Support is provided over email only and you would be working alongside another support technician. We're a small team so looking for someone driven, down-to-earth, upbeat and with good communication that fits in well.
You need to be comfortable and confident to work relatively autonomously. Teamwork makes the dreamwork, but we also need the freedom to work on larger projects; hence why we need the support!