Whatsapp business chat manager
Budget: $250 – $750 USD
Hello every body,
This project is a WhatsApp business API and meta messenger API integration to a web application, by the end of the projects the following features should be done:
General Features:
1- Ability to connect to one WhatsApp business no, or more
2- Every agent can access all incoming chats and response to it.
3- When agent response to any chat, it should disappear from other agents inquiry (to avoid duplication of response)
4- Address book for all clients chat numbers, to send bulk messages to them later
5- Clients could be classified as WhatsApp business classifications (New customer, new order, payment waiting, paid, order completed, VIP, follow up and probability client.
6- Project will be in English and Arabic languages.
7- Secure authentications.
Users types and permissions:
1- Agents: (a) Receive incoming chats and response to it> (b) View his own reports. (c) Manage his account e.g change password and email ..etc.
2- Managers: (a) Same roles of agents. (b) View his team reports and review their chats history.
3- Admins: (a) Add managers and agents users and assign every agent to his manager. (b) View teams reports and review their chats. (c) Manage his account e.g change password and email ..etc.
4- Super admins: (a) Add admins, managers and agents users and assign every manager to his admin and every agent to his manager. (b) Add WhatsApp numbers and APIs (b) Manage his account e.g change password and email ..etc.
Note:
1. The project is backend only, and frontend work will be done with our team in cooperation with the backend programmer.
2. Bids with previous experience in same projects will have higher priority.
Best wishes
This project is a WhatsApp business API and meta messenger API integration to a web application, by the end of the projects the following features should be done:
General Features:
1- Ability to connect to one WhatsApp business no, or more
2- Every agent can access all incoming chats and response to it.
3- When agent response to any chat, it should disappear from other agents inquiry (to avoid duplication of response)
4- Address book for all clients chat numbers, to send bulk messages to them later
5- Clients could be classified as WhatsApp business classifications (New customer, new order, payment waiting, paid, order completed, VIP, follow up and probability client.
6- Project will be in English and Arabic languages.
7- Secure authentications.
Users types and permissions:
1- Agents: (a) Receive incoming chats and response to it> (b) View his own reports. (c) Manage his account e.g change password and email ..etc.
2- Managers: (a) Same roles of agents. (b) View his team reports and review their chats history.
3- Admins: (a) Add managers and agents users and assign every agent to his manager. (b) View teams reports and review their chats. (c) Manage his account e.g change password and email ..etc.
4- Super admins: (a) Add admins, managers and agents users and assign every manager to his admin and every agent to his manager. (b) Add WhatsApp numbers and APIs (b) Manage his account e.g change password and email ..etc.
Note:
1. The project is backend only, and frontend work will be done with our team in cooperation with the backend programmer.
2. Bids with previous experience in same projects will have higher priority.
Best wishes