WhatsApp Integrated Automated Ordering System
Budget: $250 – $750 USD
**Request for Proposal: WhatsApp Ordering and E-Invoice System**
We are looking to develop a new customer service through WhatsApp that allows for an automated ordering process, which includes language selection, order placement, payment processing, and order confirmation. Below are the core features we require:
1. **WhatsApp Business API Integration:**
- Integrate with WhatsApp Business API to enable automated conversations and interactions with customers.
- Customers should initiate the conversation by interacting with a chatbot.
2. **Language Selection (English/Arabic):**
- The chatbot should prompt the customer to select their preferred language (EN/AR) and continue the conversation in that language based on their selection.
3. **Menu Display and Order Placement:**
- Present an interactive menu where customers can browse and select products or services.
- The menu should allow for item selection, modification, and final order confirmation.
4. **E-Invoice and Payment Integration:**
- Generate an e-invoice once the order is confirmed.
- Integrate with a payment gateway (e.g., Stripe, PayPal, or a local provider) to allow customers to complete their payment within WhatsApp.
5. **Order Confirmation and Processing:**
- Once the payment is confirmed, the order should be sent to us with full details for processing.
- We should receive an internal notification confirming the customer’s order and payment status.
6. **Order Completion Notification:**
- When the order is ready, an automated message should be sent to the customer via WhatsApp notifying them that their order is ready for collection or has been shipped.
### Additional Requirements:
- The system must be user-friendly and support both mobile and desktop WhatsApp environments.
- Ensure that customer data, including order history and payment information, is stored securely.
- Provide analytics on order trends, customer behavior, and other insights for future improvements.
Please provide a detailed proposal covering the technical architecture, platforms, timelines, and costs involved in building this solution. Include any potential additional features that could enhance the customer experience.
I seem it as SaaS products to each customer
We are looking to develop a new customer service through WhatsApp that allows for an automated ordering process, which includes language selection, order placement, payment processing, and order confirmation. Below are the core features we require:
1. **WhatsApp Business API Integration:**
- Integrate with WhatsApp Business API to enable automated conversations and interactions with customers.
- Customers should initiate the conversation by interacting with a chatbot.
2. **Language Selection (English/Arabic):**
- The chatbot should prompt the customer to select their preferred language (EN/AR) and continue the conversation in that language based on their selection.
3. **Menu Display and Order Placement:**
- Present an interactive menu where customers can browse and select products or services.
- The menu should allow for item selection, modification, and final order confirmation.
4. **E-Invoice and Payment Integration:**
- Generate an e-invoice once the order is confirmed.
- Integrate with a payment gateway (e.g., Stripe, PayPal, or a local provider) to allow customers to complete their payment within WhatsApp.
5. **Order Confirmation and Processing:**
- Once the payment is confirmed, the order should be sent to us with full details for processing.
- We should receive an internal notification confirming the customer’s order and payment status.
6. **Order Completion Notification:**
- When the order is ready, an automated message should be sent to the customer via WhatsApp notifying them that their order is ready for collection or has been shipped.
### Additional Requirements:
- The system must be user-friendly and support both mobile and desktop WhatsApp environments.
- Ensure that customer data, including order history and payment information, is stored securely.
- Provide analytics on order trends, customer behavior, and other insights for future improvements.
Please provide a detailed proposal covering the technical architecture, platforms, timelines, and costs involved in building this solution. Include any potential additional features that could enhance the customer experience.
I seem it as SaaS products to each customer