VoIP Autodialer and CRM Development with Agent Management
Budget: ₹37,500 – ₹75,000 INR
Project Description:
We are looking for an experienced software developer or team to create a robust VoIP autodialer system integrated with a CRM (Customer Relationship Management) platform. The primary goal of this project is to streamline outbound calling operations by automating the dialing process and efficiently managing the data for calling agents.
Key Features:
Auto Dialing: Implement an intelligent autodialer that can automatically distribute calls from an uploaded database of numbers to calling agents. The system should optimize call distribution based on various factors.
CRM Integration: Develop a comprehensive CRM system that allows us to upload and manage customer data. The CRM should also keep track of call history, customer interactions, and related information.
Agent Management: Provide tools for managing calling agents, including user accounts, access controls, and performance tracking. Agents should have the ability to mark call outcomes and add notes within the CRM.
Control Panel: Create a user-friendly control panel for administrators to monitor real-time statistics, such as call volume, agent performance, and campaign progress. Administrators should also have the ability to listen to live calls for quality control.
Skills Required:
VoIP Development
CRM Development
Database Management
User Interface (UI) Design
Real-time Monitoring
Security and Access Controls
Preferred Freelancer Qualifications:
We are looking for freelancer with a proven track record in developing VoIP autodialer systems and CRM platforms. Experience in real-time monitoring and security is crucial. Please provide examples of similar projects you've completed in the past.
We are looking for an experienced software developer or team to create a robust VoIP autodialer system integrated with a CRM (Customer Relationship Management) platform. The primary goal of this project is to streamline outbound calling operations by automating the dialing process and efficiently managing the data for calling agents.
Key Features:
Auto Dialing: Implement an intelligent autodialer that can automatically distribute calls from an uploaded database of numbers to calling agents. The system should optimize call distribution based on various factors.
CRM Integration: Develop a comprehensive CRM system that allows us to upload and manage customer data. The CRM should also keep track of call history, customer interactions, and related information.
Agent Management: Provide tools for managing calling agents, including user accounts, access controls, and performance tracking. Agents should have the ability to mark call outcomes and add notes within the CRM.
Control Panel: Create a user-friendly control panel for administrators to monitor real-time statistics, such as call volume, agent performance, and campaign progress. Administrators should also have the ability to listen to live calls for quality control.
Skills Required:
VoIP Development
CRM Development
Database Management
User Interface (UI) Design
Real-time Monitoring
Security and Access Controls
Preferred Freelancer Qualifications:
We are looking for freelancer with a proven track record in developing VoIP autodialer systems and CRM platforms. Experience in real-time monitoring and security is crucial. Please provide examples of similar projects you've completed in the past.