Twilio FLEX and Zendesk Full integration
Budget: £20 – £250 GBP
This project will build the ticketing and contact centre for a money service provider in the UK with 10 agents working remotely.
Project tasks:
1- Compete Twilio Flex flows setup (Call, SMS, WebChat and WhatsApp - it's 70% complete on an active account)
2- Twilio Flex channels integrations with Zendesk (Flex plugin is installed but CRM config is pending)
3- - Solve all issues around these flows responsiveness BUT connecting Flex and ZD comes first (Tasks 1 and 2)
I will design the workflow for each channel (SMS, WebChat, WhatsApp and IVR)
This will be a complete omnichannel and ticketing system.
Upon fully stablished communication between Flex and ZD , it is required to:
4- customise the appearance and behaviour of the applications,
5- connecting the ZD to a Wordpress website and enabling WebChat (this is the final step to test the integration before any payments is released.
There is a good load of support conversations with relevant links to each stage in the account Twilio consul to complete the project and the support team is very fast in responding to all queries.
Current status:
Twilio account is established (Active subscription)
Flex account is established (Active subscription)
Zendesk account is established (Active subscription)
WhatsApp API number is verified and connected to Twilio account
Toll-free number is ready
Wordpress website is active (Bluehost)
I will only accept 5 days to complete inc weekends and pay upon completion
Please only message if you have experience with Twilio Flex and Zendesk crm .
There are two more project like this and your fast and reasoned pricing is the critical factor to win.
Thank you for your interest, and help.
Best regards,
H Nafisi
Project tasks:
1- Compete Twilio Flex flows setup (Call, SMS, WebChat and WhatsApp - it's 70% complete on an active account)
2- Twilio Flex channels integrations with Zendesk (Flex plugin is installed but CRM config is pending)
3- - Solve all issues around these flows responsiveness BUT connecting Flex and ZD comes first (Tasks 1 and 2)
I will design the workflow for each channel (SMS, WebChat, WhatsApp and IVR)
This will be a complete omnichannel and ticketing system.
Upon fully stablished communication between Flex and ZD , it is required to:
4- customise the appearance and behaviour of the applications,
5- connecting the ZD to a Wordpress website and enabling WebChat (this is the final step to test the integration before any payments is released.
There is a good load of support conversations with relevant links to each stage in the account Twilio consul to complete the project and the support team is very fast in responding to all queries.
Current status:
Twilio account is established (Active subscription)
Flex account is established (Active subscription)
Zendesk account is established (Active subscription)
WhatsApp API number is verified and connected to Twilio account
Toll-free number is ready
Wordpress website is active (Bluehost)
I will only accept 5 days to complete inc weekends and pay upon completion
Please only message if you have experience with Twilio Flex and Zendesk crm .
There are two more project like this and your fast and reasoned pricing is the critical factor to win.
Thank you for your interest, and help.
Best regards,
H Nafisi