IT Support Ticketing System
Budget: $30 – $250 USD
Hi, I need someone to build an IT ticket system for us, Right now we are using Zendesk but this is very expensive and at the end of it we don't own it
Main Features i'm looking for:
1 - Unlimited Support users
2 - Multiple Forms
3 - Email to automatic support ticket
4 - Azure AD Sync for end users to login to check their open tickets and create new tickets etc
5 - Reporting
6 - Ticket update notifications
7 - Customisable fields
8 - 2 interfaces (1 for admin and 1 for end users)
We already have zendesk working for us and can show how its all working so its basically making our own from it
I'm happy to discuss more in detail
Main Features i'm looking for:
1 - Unlimited Support users
2 - Multiple Forms
3 - Email to automatic support ticket
4 - Azure AD Sync for end users to login to check their open tickets and create new tickets etc
5 - Reporting
6 - Ticket update notifications
7 - Customisable fields
8 - 2 interfaces (1 for admin and 1 for end users)
We already have zendesk working for us and can show how its all working so its basically making our own from it
I'm happy to discuss more in detail