Saas for multi agent live chat integration with WhatsApp
Budget: $1,500 – $3,000 USD
We need a Saas, an app multi tenant.
Main Goal is to provide company the tool they need to use WhatsAPP as a collaborative way to comunicate with their customers without need to go with WhatsApp pro API.
Administrador needs to be able to add or delete agents
Administrador needs to be able to add or delete phone numbers and will be able to scan QR code if WhatsApp solution needs it.
Only settings needed at the moment for the administrador is to choose if all agents can see all conversations or if agents can see only their own conversations.
Admin should also choose if incoming conversation with no agents asigned should be asigned in a roud robin or if manually asigned.
Administrador can create quick answer that could be used into chats
We will provide frontend design for Chat and others pages
Agents should be able to receive an invitation when admin add them and then access the chat interface.
Others functionalities:
All contacts should be match with one phone number
Add a subscription model with management in Backend for the owner of Saas (posibility to suspend customer, and change pricing)
Sign Up and login in for admins and agents should be posible via email or google account
Agent can add tags to a conversations (and therefore create them)
We need a endpoint to send message by API from other source
We need when a message is sent form the interface, it will be resent as a webhook
For now, we want a functioning model and we will grow funcionalities in the future
Code should be well documented and structure created to anticipate next evolutions
Prefered language for backend is Django but we are open to others stacks
For now, interface would be only web but if we can use PWA apps, it would be a huge plus
Main Goal is to provide company the tool they need to use WhatsAPP as a collaborative way to comunicate with their customers without need to go with WhatsApp pro API.
Administrador needs to be able to add or delete agents
Administrador needs to be able to add or delete phone numbers and will be able to scan QR code if WhatsApp solution needs it.
Only settings needed at the moment for the administrador is to choose if all agents can see all conversations or if agents can see only their own conversations.
Admin should also choose if incoming conversation with no agents asigned should be asigned in a roud robin or if manually asigned.
Administrador can create quick answer that could be used into chats
We will provide frontend design for Chat and others pages
Agents should be able to receive an invitation when admin add them and then access the chat interface.
Others functionalities:
All contacts should be match with one phone number
Add a subscription model with management in Backend for the owner of Saas (posibility to suspend customer, and change pricing)
Sign Up and login in for admins and agents should be posible via email or google account
Agent can add tags to a conversations (and therefore create them)
We need a endpoint to send message by API from other source
We need when a message is sent form the interface, it will be resent as a webhook
For now, we want a functioning model and we will grow funcionalities in the future
Code should be well documented and structure created to anticipate next evolutions
Prefered language for backend is Django but we are open to others stacks
For now, interface would be only web but if we can use PWA apps, it would be a huge plus