AI-Powered Inbound Call Agent Development - Fixed Price Required

Freelancer Brief: Inbound Telephone Call AI Agent
Project Goal: To develop and implement an AI-powered inbound telephone call agent that enhances customer service, streamlines data capture, and integrates seamlessly with existing business systems.

Agent Capabilities:

Website Referencing: The agent must be able to dynamically access and reference information from nominated websites to answer caller inquiries.
Conversational AI: The agent should engage in natural, conversational dialogue, understanding and responding to caller questions and requests effectively.
Tone and Expression Interpretation: The agent should be able to analyze caller tone and expressions to gauge sentiment and adjust responses accordingly (e.g., detecting frustration, enthusiasm, or urgency).
Zoho CRM Integration: The agent must seamlessly integrate with Zoho CRM to:
Retrieve existing customer information based on caller ID or input.
Create new contact records for unknown callers.
Log call details and outcomes within Zoho CRM.
RingCentral Integration: The agent must integrate with our existing RingCentral phone system to receive and manage inbound calls.
Post-Call Documentation: Following each call, the agent must generate:
A Word document containing a full transcript of the conversation.
A summary of key points and action items.
An audio file of the call.
Voice Options: The agent must offer options for a high-quality Australian male and female voice.
Technical Requirements:

Utilize appropriate AI and natural language processing (NLP) technologies.
Ensure high accuracy in speech-to-text and text-to-speech conversion.
Develop a robust and scalable architecture.
Implement appropriate security measures to protect sensitive data.
The system must be stable.
Deliverables:

A fully functional AI call agent that meets all specified requirements.
Comprehensive documentation, including user manuals and technical specifications.
Source code and all necessary files.
Testing and debugging of the system.
Training materials for our staff.
Proposal Requirements:

Detailed description of the proposed solution and technology stack.
Demonstrated experience in developing similar AI-powered applications.
Clear project timeline and milestones.
Detailed cost breakdown and payment schedule.
Examples of voice options for the Australian accents.
Description of how the Zoho CRM and Ring central integrations will occur.
Description of how the system will access web pages.
Description of how the system will interpret tone.