Perfex CRM Support Credit & OTP Modification
Budget: $30 – $250 USD
Converting the existing support system on Perfex CRM to a credit system.
Credit prices will be determined from the admin panel
The customer will receive support by taking out a credit according to their request.
In addition, there will be a phone support button on the Support page. This support button will open a record in the support panel. The credit will be reduced accordingly. It will be put in order.
Written and Telephone support credits will be different and the credit will be reduced according to the request.
There will be variations in the Support Credit reduction. For example, 1 credit will be reduced for written support between 09:00 - 16:00. 2 credits will be reduced if they receive support between 16:00 - 23:00.
Variations should be added from the admin panel.
When the credit is finished, when you receive credit from Perfex, the credit will be reflected after the invoice is created and paid.
2. Credit prices will be determined from the admin panel
=> How will it work?
- settings - support section should be determined from there
The credit balance will be visible when the customer receives support from the login panel. If the balance is zero, they will be directed to the purchase screen. They will be able to create a support request when they purchase credit.
Module 2
Customers will log in with SMS instead of e-mail. In short, the OTP system. In other words, they will enter their phone number and log in with the SMS that will come after.
Credit prices will be determined from the admin panel
The customer will receive support by taking out a credit according to their request.
In addition, there will be a phone support button on the Support page. This support button will open a record in the support panel. The credit will be reduced accordingly. It will be put in order.
Written and Telephone support credits will be different and the credit will be reduced according to the request.
There will be variations in the Support Credit reduction. For example, 1 credit will be reduced for written support between 09:00 - 16:00. 2 credits will be reduced if they receive support between 16:00 - 23:00.
Variations should be added from the admin panel.
When the credit is finished, when you receive credit from Perfex, the credit will be reflected after the invoice is created and paid.
2. Credit prices will be determined from the admin panel
=> How will it work?
- settings - support section should be determined from there
The credit balance will be visible when the customer receives support from the login panel. If the balance is zero, they will be directed to the purchase screen. They will be able to create a support request when they purchase credit.
Module 2
Customers will log in with SMS instead of e-mail. In short, the OTP system. In other words, they will enter their phone number and log in with the SMS that will come after.