Opencart SMTP mail sending issue - Internal Server Error 500
Budget: €30 – €250 EUR
Our website is running on Opencart 2.3.0.2 for a couple of years now without issue.
Just recently SMTP Mail is not sending for any order confirmations or any order updates.
Also if you try and add a note to send to the customer from within the order, an internal server error 500 appears.
What weve tried so far is to contact the host who have said they cant see anything wrong with the server configuration. We run two almost identical opencart websites (just one for each country) on this server and both use the same email credentials to send mail and one is working perfectly so that leads us to believe it is not a server issue.
We have contacted microsoft, who are the email host and they have advised they dont believe its an email issue and this makes sense as the other website is working perfectly using the SMTP settings.
The opencart error log is saying that the server is not accepting the smtp password, we have checked this many many times including changing the password and we can confirm it is 100% correct.
We need a dev who is experienced with the inner workings of Opencart and SMTP mail function and also with server configuraiton experience to solve this for us.
Just recently SMTP Mail is not sending for any order confirmations or any order updates.
Also if you try and add a note to send to the customer from within the order, an internal server error 500 appears.
What weve tried so far is to contact the host who have said they cant see anything wrong with the server configuration. We run two almost identical opencart websites (just one for each country) on this server and both use the same email credentials to send mail and one is working perfectly so that leads us to believe it is not a server issue.
We have contacted microsoft, who are the email host and they have advised they dont believe its an email issue and this makes sense as the other website is working perfectly using the SMTP settings.
The opencart error log is saying that the server is not accepting the smtp password, we have checked this many many times including changing the password and we can confirm it is 100% correct.
We need a dev who is experienced with the inner workings of Opencart and SMTP mail function and also with server configuraiton experience to solve this for us.