3CX to OpenAI Call Report System

Project Brief: 3CX Managerial Call Report System
Project Overview
We need a fully automated system that processes and summarizes 3CX call transcripts and makes them available for viewing in a web-based dashboard.
The system should:
Fetch call transcripts from 3CX in real-time.
Process transcripts with OpenAI GPT-4 to generate structured summaries.
Store and display reports in a browser-based dashboard.
Send alerts for high-priority calls via Slack or Email.

Key Features & Workflow
1. Fetch Call Transcripts from 3CX
Use the 3CX Configuration API to retrieve call transcripts automatically.
Authenticate using OAuth tokens and handle token expiration.
Extract metadata (caller ID, date, time, duration).
2. Process Transcripts with OpenAI
Send transcripts to OpenAI GPT-4 to generate structured reports.
Each summary should include:
Key topics discussed
Issues raised & resolutions offered
Sentiment analysis (Positive, Neutral, Negative)
Recommendations for improvement
Highlight numerical data (invoice numbers, phone numbers, prices)
Ensure the response is formatted for easy readability.
3. Store and Display Summaries in a Browser-Based Dashboard
Create a web-based dashboard where all call reports can be accessed.
Each report should be searchable and filterable (e.g., date, sentiment).
Allow for pagination and sorting by key attributes.
4. Send Alerts for High-Priority Calls
If a call is marked negative or urgent, send an alert via:
Slack (private channel)
Email (to management inbox)
5. Automate the Workflow
The process should be fully automated.
Use 3CX webhooks to trigger the script in real-time after each call.
Deploy as a serverless function (Google Cloud Functions / AWS Lambda).

Technical Requirements
3CX Configuration API (for fetching transcripts)
OpenAI GPT-4 API (for generating summaries)
Web-based UI (React, Vue, or other lightweight frontend framework)
Backend (Node.js, Python, or similar) to handle API calls
Database (PostgreSQL, MySQL, or Firebase) for storing summaries
Slack API / Email Notifications (for alerts)

Deliverables
Fully functional automated system to process and summarize 3CX call transcripts.
A browser-based dashboard to view and manage call summaries.
Search, filter, and sorting options within the dashboard.
Alert system for high-priority calls via Slack/email.
Documentation on setup, deployment, and maintenance.

Timeline & Budget
Initial prototype: 1-2 weeks.
Full deployment: 3-4 weeks.
Budget: TBD based on scope discussion.