Online Ticket System for IT Support

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Online Ticket System for IT Company with more Usern and Costumers.
Many dispatcher views for a quick overview of all ongoing work, appointments, projects and escalations
Scheduling with Exchange connection
Network inventory
Help desk planning
Overview of SLA-based help desk due dates
Help desk forwarding via drag & drop onto calendar
All Outlook calendar views included
Integrated project and resource planning
Efficient time recording on projects and help desks
Integrated help desk monitor
Online functionalities. Download helpdesks and all calendars and edit them online
Connect any number of Exchange servers (e.g. for external partners)