Multi-Agent Support Integration

We are looking for an experienced developer or team to set up and synchronize our Facebook and Instagram business accounts and pages, and integrate them effectively with WhatsApp Business. The goal is to optimize customer support by allowing multiple agents to access and manage communication across all platforms (Facebook, Instagram, and WhatsApp) from a unified system.

Objectives:

Ensure proper synchronization between Facebook and Instagram accounts and their linked business pages.

Integrate WhatsApp Business with the Facebook Business Suite / Meta Business Manager.

Configure WhatsApp Business so multiple agents can handle chats using WhatsApp Business API or a third-party customer support tool (e.g. Twilio, Zoko, 360dialog, respond.io, etc.).

Ensure all platforms (Facebook, Instagram, WhatsApp) are accessible to assigned agents with defined roles.

Improve automation and customer interaction tracking if possible (e.g. tagging, autoresponders, CRM integrations).

Deliverables:

Verified and synchronized Facebook and Instagram business accounts and pages.

Functional WhatsApp Business API setup.

Configuration of a multi-agent support solution.

Documentation and guidance on managing the setup.

Requirements:

Proven experience with Meta products (Facebook, Instagram, WhatsApp Business).

Knowledge of WhatsApp Business API and tools for multi-agent handling.

Good communication skills and ability to deliver clear documentation.


I need to integrate and synchronize Facebook, Instagram, and WhatsApp Business to manage customer inquiries efficiently.

Key requirements:
- Unified inbox for all platforms
- Agent performance tracking

Ideal skills and experience:
- Experience in social media integration
- Knowledge of multi-agent customer support systems
- Strong analytical skills for performance tracking