Live Helper Chat setup
Budget: $30 – $250 USD
We have installed a Live Helper Chat and we need an experienced user/admin that already config Live Helper Chat with bots.
We need to:
A) Setup live helper chat with 2 languages, main english, then spanish (autodetect).
B1) Create 1 general department and 5 branchs. General department will have special bot. Each branch will have a different bot (but very similar to the others).
B2) At start a form to collect data is necessary. In this form, client must choose the branch, and depends on branch a bot will start (already did it).
B3) Welcome message in automatic detected language (geoip or autodetect, both installed already)
B4) Each branch bot will start if there are branch agents available or not. Bot will present itself as bot and ask with buttons/text:
"Make a reservation" -- Explain to do it in www.alquicoche.com
"Prices" -- Explain to start reservation in www.alquicoche.com
"I need help" -- Start BOT support
"Where we will meet for pickup?" -- each location will have a text explanation with link
"Chat with live agent" -- Search for available agent. If not one available, will search for General group agents.
C) BOT General
"Make a reservation" -- Explain to do it in www.alquicoche.com
"Prices" -- Explain to start reservation in www.alquicoche.com
"I need help" -- Start BOT support
"Chat with live agent" -- Search for available agent asking in the branck selected in initial form. If not one available, will search for any agent in any department.
D) BOT Support
Ask if doubts are "Before Rent", "Doing Reservation", "At vehicle pickup", "During rental", "Al vehicle return", "Technical inquiries" (Each one has different link in website)
If no any agent available indicate to return again later because busy and send email to related branch.
Must use Autotranslate (API already set), Video chat, screen sharing
After each chat, a questionary must be provided "valoración" (review), already partially set. With 5 starts and with a question if the customer doubt is solved or not. If not solved, send email to the proper department with customer data so can put in contact with client and solve the doubt.
If user do not start chat, but stay on webpage more than 60 seconds or more than 5 pages visited, trigger the chat asking if needs help (BOT general)
USE salutation depends on time:
good_evening__Good evening__t[17:24] - Show this message from 17 until midnight
good_morning__Good morning__t[0:17] - Show this message from midnight until evening
When an agent or bot resends a client to another branch, say welcome message to new branch using lhc.department
Create sample canned answers in english and spanish.
Add alert icon if visitor message contains custom words "book", "booking", "reservation", "price", "reserva", "precio", ...
Bring form "Quote" if client uses words "quote", "quotes", "inquiry", "inquiries", "presupuesto", "presupuestos" with following structure:
Name (if not already provided)
Phone (if not already provided)
Email (if not already provided)
Pickup Date+time
Dropoff date+time
Car class
Number of seats
Install NodeJs to reduce server load
Put an image https://www.alquicoche.com/data/public/2022-03/car_home.png as default agent image and in widgets
Create the necessary cron jobs
Create FAQ from support website pages:
https://www.alquicoche.com/en/support-center/reservation/ in https://www.alquicoche.com/en/reservation/*
https://www.alquicoche.com/es/centro-de-asistencia/reservas/ in https://www.alquicoche.com/es/reservation/*
We need to:
A) Setup live helper chat with 2 languages, main english, then spanish (autodetect).
B1) Create 1 general department and 5 branchs. General department will have special bot. Each branch will have a different bot (but very similar to the others).
B2) At start a form to collect data is necessary. In this form, client must choose the branch, and depends on branch a bot will start (already did it).
B3) Welcome message in automatic detected language (geoip or autodetect, both installed already)
B4) Each branch bot will start if there are branch agents available or not. Bot will present itself as bot and ask with buttons/text:
"Make a reservation" -- Explain to do it in www.alquicoche.com
"Prices" -- Explain to start reservation in www.alquicoche.com
"I need help" -- Start BOT support
"Where we will meet for pickup?" -- each location will have a text explanation with link
"Chat with live agent" -- Search for available agent. If not one available, will search for General group agents.
C) BOT General
"Make a reservation" -- Explain to do it in www.alquicoche.com
"Prices" -- Explain to start reservation in www.alquicoche.com
"I need help" -- Start BOT support
"Chat with live agent" -- Search for available agent asking in the branck selected in initial form. If not one available, will search for any agent in any department.
D) BOT Support
Ask if doubts are "Before Rent", "Doing Reservation", "At vehicle pickup", "During rental", "Al vehicle return", "Technical inquiries" (Each one has different link in website)
If no any agent available indicate to return again later because busy and send email to related branch.
Must use Autotranslate (API already set), Video chat, screen sharing
After each chat, a questionary must be provided "valoración" (review), already partially set. With 5 starts and with a question if the customer doubt is solved or not. If not solved, send email to the proper department with customer data so can put in contact with client and solve the doubt.
If user do not start chat, but stay on webpage more than 60 seconds or more than 5 pages visited, trigger the chat asking if needs help (BOT general)
USE salutation depends on time:
good_evening__Good evening__t[17:24] - Show this message from 17 until midnight
good_morning__Good morning__t[0:17] - Show this message from midnight until evening
When an agent or bot resends a client to another branch, say welcome message to new branch using lhc.department
Create sample canned answers in english and spanish.
Add alert icon if visitor message contains custom words "book", "booking", "reservation", "price", "reserva", "precio", ...
Bring form "Quote" if client uses words "quote", "quotes", "inquiry", "inquiries", "presupuesto", "presupuestos" with following structure:
Name (if not already provided)
Phone (if not already provided)
Email (if not already provided)
Pickup Date+time
Dropoff date+time
Car class
Number of seats
Install NodeJs to reduce server load
Put an image https://www.alquicoche.com/data/public/2022-03/car_home.png as default agent image and in widgets
Create the necessary cron jobs
Create FAQ from support website pages:
https://www.alquicoche.com/en/support-center/reservation/ in https://www.alquicoche.com/en/reservation/*
https://www.alquicoche.com/es/centro-de-asistencia/reservas/ in https://www.alquicoche.com/es/reservation/*