Laravel Developer required for a Support Ticket development
Budget: $8 – $15 USD
Key Features
● Task Creation: Admin can create tickets to report issues, request assistance, or assign
tasks. These tickets serve as a structured form of communication between the requester
and the agents responsible for addressing the task.
● Task Assignment: assigned to specific agents as preferred by admin.
● Status Updates: Agents can update the status of tickets.Common status updates include "in progress," "pending," "resolved,".
● Task Monitoring : Once a task status is updated by the agent as resolved, admin can
verify that and updates as closed.
● Task & Task type creation : Admin can create various tasks and types. While creating a
type, the admin can also confirm if it's a one time task or recurring task. If it's a recurring
task, recurring frequency can also be updated on it. Recurring tasks will be auto assigned unlike the one time task.
● User Management:Admin can create various users and assign the credentials.
● Scheduling: enabling agents to plan their workflow effectively. This feature helps prioritize tasks based on urgency and ensures that critical issues are addressed promptly.
● Communication and Collaboration: enable agents to discuss, share information, and collaborate on resolving tasks. Agent can mark any comments on the ticket, which will be notified to the admin and further comments can be added by the admin
● Tracking and Monitoring: Admin can monitor the status and progress of tasks through
reporting and tracking features.
● Ticket Priorisation : Tickets can be categorized based on the priorities cold, warm and
hot
This system will have 4 levels of users with roles assigned based on the hierarchies.
● Super admin : Total system controller with all the privileges.
● Admin : Admin will be a user that manages the system of any particular company who
controls and manages their system.
● Managers : Managers will be the one who monitor the tasks and update the final status.
● Users : End users who update the status of each task assigned .
● Task Creation: Admin can create tickets to report issues, request assistance, or assign
tasks. These tickets serve as a structured form of communication between the requester
and the agents responsible for addressing the task.
● Task Assignment: assigned to specific agents as preferred by admin.
● Status Updates: Agents can update the status of tickets.Common status updates include "in progress," "pending," "resolved,".
● Task Monitoring : Once a task status is updated by the agent as resolved, admin can
verify that and updates as closed.
● Task & Task type creation : Admin can create various tasks and types. While creating a
type, the admin can also confirm if it's a one time task or recurring task. If it's a recurring
task, recurring frequency can also be updated on it. Recurring tasks will be auto assigned unlike the one time task.
● User Management:Admin can create various users and assign the credentials.
● Scheduling: enabling agents to plan their workflow effectively. This feature helps prioritize tasks based on urgency and ensures that critical issues are addressed promptly.
● Communication and Collaboration: enable agents to discuss, share information, and collaborate on resolving tasks. Agent can mark any comments on the ticket, which will be notified to the admin and further comments can be added by the admin
● Tracking and Monitoring: Admin can monitor the status and progress of tasks through
reporting and tracking features.
● Ticket Priorisation : Tickets can be categorized based on the priorities cold, warm and
hot
This system will have 4 levels of users with roles assigned based on the hierarchies.
● Super admin : Total system controller with all the privileges.
● Admin : Admin will be a user that manages the system of any particular company who
controls and manages their system.
● Managers : Managers will be the one who monitor the tasks and update the final status.
● Users : End users who update the status of each task assigned .