LINE OA Chatbot and CRM System Development
Budget: $10 – $10,000 USD
Bangkok Thailand
Terms of Reference (TOR)
Project Title:
Development of LINE OA Chatbot Platform and CRM System for Company
Scope of Work:
1. 1. Chatbot System: Design and develop an automated chatbot on LINE OA, including a FAQ management system and handover to human agents.
2. 2. Mini CRM System: Store customer data (name, contact, history, etc.) and track customer status and service/product usage.
3. 3. Job Tracking & Notification System: Monitor job/project status with automated reminders via LINE, email, and internal system.
4. 4. Paperless Document System: Manage documents (quotations, contracts, invoices, etc.) with online approval flow.
5. 5. Admin Management: User account management with role-based access control and activity logging.
6. 6. Real-Time Dashboard: Display real-time employee and service activity summaries.
7. 7. Workflow Blueprint: Design workflow steps for each department using flowcharts as a company operation blueprint.
8. 8. Website (Mobile-Friendly): Create a responsive website connected to the Mini CRM system for service data display.
9. 9. Training & Documentation: Provide one-time user training and detailed user manual.
10. 10. Maintenance Service (12 months): Ongoing platform maintenance for 12 months, including feedback updates and LINE OA journey enhancements.
Vendor Qualifications:
- Proven experience in LINE OA chatbot development
- Portfolio of CRM or job tracking system projects
- Ability to provide post-deployment support and updates
- Thai language communication skills
Project Duration and Budget:
Duration: Maximum 3 months
Budget: Please submit a quotation
Terms of Reference (TOR)
Project Title:
Development of LINE OA Chatbot Platform and CRM System for Company
Scope of Work:
1. 1. Chatbot System: Design and develop an automated chatbot on LINE OA, including a FAQ management system and handover to human agents.
2. 2. Mini CRM System: Store customer data (name, contact, history, etc.) and track customer status and service/product usage.
3. 3. Job Tracking & Notification System: Monitor job/project status with automated reminders via LINE, email, and internal system.
4. 4. Paperless Document System: Manage documents (quotations, contracts, invoices, etc.) with online approval flow.
5. 5. Admin Management: User account management with role-based access control and activity logging.
6. 6. Real-Time Dashboard: Display real-time employee and service activity summaries.
7. 7. Workflow Blueprint: Design workflow steps for each department using flowcharts as a company operation blueprint.
8. 8. Website (Mobile-Friendly): Create a responsive website connected to the Mini CRM system for service data display.
9. 9. Training & Documentation: Provide one-time user training and detailed user manual.
10. 10. Maintenance Service (12 months): Ongoing platform maintenance for 12 months, including feedback updates and LINE OA journey enhancements.
Vendor Qualifications:
- Proven experience in LINE OA chatbot development
- Portfolio of CRM or job tracking system projects
- Ability to provide post-deployment support and updates
- Thai language communication skills
Project Duration and Budget:
Duration: Maximum 3 months
Budget: Please submit a quotation