IVR Voice Consent System for Insurance -- 2
Budget: $30 – $250 AUD
Voice Signature IVR Project Brief (for Developer)
1. Project Overview:
Build a voice signature system for insurance/warranty sales calls where:
Customers receive a phone call.
They hear a friendly tone IVR script.
They press a key (touchtone) to confirm agreement.
Their voice consent is recorded securely.
Recording + metadata (timestamp, caller ID, transcription) is saved on Google Cloud.
2. Technical Requirements:
a) IVR System:
Platform: Twilio Programmable Voice (or similar, if better)
Outbound Call Flow:
Call the customer number.
Play friendly script (mentioning monthly charges and term).
Ask customer to "Press 1 to agree."
After keypress, record the customer's voice consent.
End call after recording.
b) Voice Consent Script Points:
Friendly tone
Must state:
Monthly service charge between $19.99 to $49.99 depending on plan
24-month agreement term
No mention of credit check
Use TTS (Text-to-Speech) or pre-recorded voice.
c) Recording and Storage:
Record customer’s response (voice) securely.
Save file on Google Cloud Storage bucket.
Metadata to store:
Customer Phone Number (Caller ID)
Recording Timestamp
Consent transcription (if possible)
Which plan amount ($19.99–$49.99) selected (optional if data available)
d) Optional (if easy):
Transcribe voice consent using Whisper API or Google Speech-to-Text.
Save transcription along with audio.
3. Security:
Secure recording upload (encrypted at rest, e.g., Google Cloud default encryption).
Data should be downloadable from admin panel or via direct URL (authenticated if possible).
4. Admin Panel (Optional, simple if possible):
Search by Phone Number / Date
Play/download audio recording
View transcription (if implemented)
5. Deliverables:
Working IVR call flow setup
Google Cloud storage bucket configured
Audio files + metadata saving working
Short usage documentation (how to trigger call, where to find recordings)
6. Timeline:
Initial setup and call flow: 4–5 days
Testing and minor adjustments: 2–3 days
Final Delivery: Within 8–10 working days total
Notes:
Client company address to mention: 8 The Green, Suite B, Dover, DE
Friendly tone mandatory
No credit check inquiry allowed
Testing required for minimum 5–10 dummy numbers
Tools Suggested:
Twilio (Programmable Voice + Studio)
Google Cloud Storage
(Optional) Whisper API or Google Speech-to-Text
Simple React/Next.js based dashboard (optional if admin panel required)
Key Focus:
Simplicity
Reliability
Legal compliance (clear consent capture)
Secure data handling
1. Project Overview:
Build a voice signature system for insurance/warranty sales calls where:
Customers receive a phone call.
They hear a friendly tone IVR script.
They press a key (touchtone) to confirm agreement.
Their voice consent is recorded securely.
Recording + metadata (timestamp, caller ID, transcription) is saved on Google Cloud.
2. Technical Requirements:
a) IVR System:
Platform: Twilio Programmable Voice (or similar, if better)
Outbound Call Flow:
Call the customer number.
Play friendly script (mentioning monthly charges and term).
Ask customer to "Press 1 to agree."
After keypress, record the customer's voice consent.
End call after recording.
b) Voice Consent Script Points:
Friendly tone
Must state:
Monthly service charge between $19.99 to $49.99 depending on plan
24-month agreement term
No mention of credit check
Use TTS (Text-to-Speech) or pre-recorded voice.
c) Recording and Storage:
Record customer’s response (voice) securely.
Save file on Google Cloud Storage bucket.
Metadata to store:
Customer Phone Number (Caller ID)
Recording Timestamp
Consent transcription (if possible)
Which plan amount ($19.99–$49.99) selected (optional if data available)
d) Optional (if easy):
Transcribe voice consent using Whisper API or Google Speech-to-Text.
Save transcription along with audio.
3. Security:
Secure recording upload (encrypted at rest, e.g., Google Cloud default encryption).
Data should be downloadable from admin panel or via direct URL (authenticated if possible).
4. Admin Panel (Optional, simple if possible):
Search by Phone Number / Date
Play/download audio recording
View transcription (if implemented)
5. Deliverables:
Working IVR call flow setup
Google Cloud storage bucket configured
Audio files + metadata saving working
Short usage documentation (how to trigger call, where to find recordings)
6. Timeline:
Initial setup and call flow: 4–5 days
Testing and minor adjustments: 2–3 days
Final Delivery: Within 8–10 working days total
Notes:
Client company address to mention: 8 The Green, Suite B, Dover, DE
Friendly tone mandatory
No credit check inquiry allowed
Testing required for minimum 5–10 dummy numbers
Tools Suggested:
Twilio (Programmable Voice + Studio)
Google Cloud Storage
(Optional) Whisper API or Google Speech-to-Text
Simple React/Next.js based dashboard (optional if admin panel required)
Key Focus:
Simplicity
Reliability
Legal compliance (clear consent capture)
Secure data handling