Hotel CRM & PMS Solution (Multiplatform & Scalable)
Budget: €30 – €250 EUR
Project Overview
We are developing a next-generation Property Management System (PMS) and Customer Relationship Management (CRM) platform for the hospitality industry, with a focus on the French and European market.
The software will solve common issues found in existing tools (like Vega, Mews, and Hoist) by integrating automation, AI, and mobile accessibility, providing an intuitive and modern user experience.
Objectives
Automate daily hotel operations and reduce manual errors.
Provide native mobile apps (iOS & Android) for all hotel staff roles.
Centralize CRM and guest interaction in one powerful platform.
Deliver real-time analytics and performance monitoring.
Ensure easy integration with third-party systems and legacy software.
Core Features
1. Automation & AI
AI assistant for internal tasks and guest messaging.
Smart forecasting (occupancy, pricing, staffing).
Auto-generated invoices, payments, and accounting exports.
Group quotation module with eSignature and dynamic templates.
2. Mobile Applications (iOS & Android)
Role-based access (front desk, housekeeping, management).
In-app communication between staff.
Digital check-in/check-out and room status updates.
Offline functionality and sync on reconnect.
3. CRM & Analytics
Guest profiles with history, preferences, and notes.
Loyalty and email/SMS marketing automation.
Real-time dashboards and reporting.
Guest feedback collection integrated into guest journey.
4. API & Integration
Open API for third-party tools:
OTAs (Booking, Expedia)
Channel Managers
POS and access control systems
Payment gateways
Legacy data import (e.g. HotSoft, Vega).
Multi-language support (starting with French and English).
5. Back Office Features
Reservation calendar with drag & drop.
Dynamic rate and package management.
Staff scheduling and payroll exports.
Inventory & housekeeping automation.
Scheduled reports and custom exports.
Why This PMS Is Different (vs Competitors)
AI Automation
✅ Fully integrated
Vega: ❌ None
Mews: ⚠️ Basic
Hoist: ❌ Minimal
Mobile App for Staff
✅ Native iOS & Android
Vega: ⚠️ Web-only
Mews: ✅ Partial
Hoist: ⚠️ Web-based
Group Quotation Tools
✅ Dynamic + eSignature
Vega, Mews, Hoist: ❌ Lacking
Built-in CRM & Marketing
✅ Integrated
Others: ❌ External or absent
Modern UX
✅ Clean & intuitive interface
Others: ⚠️ Outdated or inconsistent
Open API
✅ Fully documented
Vega & Hoist: ❌ Closed or limited
Mews: ✅ Yes
Target Users
Independent hotels
Boutique/lifestyle hotels
Hotel groups and chains
Hostels, serviced apartments, B&Bs
Expectations from Developers
We’re looking for experienced developers or teams with:
Background in hospitality or reservation systems
Proven work with AI or automation tools
Experience in building cross-platform mobile apps (Flutter, React Native, or native)
Knowledge of scalable backend systems and REST APIs
Strong focus on UX, clean code, and full documentation
Deliverables
Web-based PMS dashboard
Mobile apps (iOS + Android)
API documentation
Database architecture
Admin & user roles system
Setup, hosting, and deployment guide
Option for ongoing maintenance (preferred)
Suggested Tech Stack (Open to Alternatives)
Frontend: React / Vue.js
Backend: Node.js / Python (FastAPI or Django)
Mobile: Flutter / React Native / Native Swift + Kotlin
Database: PostgreSQL / MongoDB
AI: OpenAI API, custom NLP models
Hosting: AWS / Azure / GCP
Ready to Join?
If you're passionate about hospitality tech, automation, and smart interfaces — this is a long-term SaaS project with room to innovate and grow.
Please share:
Examples of similar work
Tech stack you're comfortable with
Estimated timeline for MVP
We are developing a next-generation Property Management System (PMS) and Customer Relationship Management (CRM) platform for the hospitality industry, with a focus on the French and European market.
The software will solve common issues found in existing tools (like Vega, Mews, and Hoist) by integrating automation, AI, and mobile accessibility, providing an intuitive and modern user experience.
Objectives
Automate daily hotel operations and reduce manual errors.
Provide native mobile apps (iOS & Android) for all hotel staff roles.
Centralize CRM and guest interaction in one powerful platform.
Deliver real-time analytics and performance monitoring.
Ensure easy integration with third-party systems and legacy software.
Core Features
1. Automation & AI
AI assistant for internal tasks and guest messaging.
Smart forecasting (occupancy, pricing, staffing).
Auto-generated invoices, payments, and accounting exports.
Group quotation module with eSignature and dynamic templates.
2. Mobile Applications (iOS & Android)
Role-based access (front desk, housekeeping, management).
In-app communication between staff.
Digital check-in/check-out and room status updates.
Offline functionality and sync on reconnect.
3. CRM & Analytics
Guest profiles with history, preferences, and notes.
Loyalty and email/SMS marketing automation.
Real-time dashboards and reporting.
Guest feedback collection integrated into guest journey.
4. API & Integration
Open API for third-party tools:
OTAs (Booking, Expedia)
Channel Managers
POS and access control systems
Payment gateways
Legacy data import (e.g. HotSoft, Vega).
Multi-language support (starting with French and English).
5. Back Office Features
Reservation calendar with drag & drop.
Dynamic rate and package management.
Staff scheduling and payroll exports.
Inventory & housekeeping automation.
Scheduled reports and custom exports.
Why This PMS Is Different (vs Competitors)
AI Automation
✅ Fully integrated
Vega: ❌ None
Mews: ⚠️ Basic
Hoist: ❌ Minimal
Mobile App for Staff
✅ Native iOS & Android
Vega: ⚠️ Web-only
Mews: ✅ Partial
Hoist: ⚠️ Web-based
Group Quotation Tools
✅ Dynamic + eSignature
Vega, Mews, Hoist: ❌ Lacking
Built-in CRM & Marketing
✅ Integrated
Others: ❌ External or absent
Modern UX
✅ Clean & intuitive interface
Others: ⚠️ Outdated or inconsistent
Open API
✅ Fully documented
Vega & Hoist: ❌ Closed or limited
Mews: ✅ Yes
Target Users
Independent hotels
Boutique/lifestyle hotels
Hotel groups and chains
Hostels, serviced apartments, B&Bs
Expectations from Developers
We’re looking for experienced developers or teams with:
Background in hospitality or reservation systems
Proven work with AI or automation tools
Experience in building cross-platform mobile apps (Flutter, React Native, or native)
Knowledge of scalable backend systems and REST APIs
Strong focus on UX, clean code, and full documentation
Deliverables
Web-based PMS dashboard
Mobile apps (iOS + Android)
API documentation
Database architecture
Admin & user roles system
Setup, hosting, and deployment guide
Option for ongoing maintenance (preferred)
Suggested Tech Stack (Open to Alternatives)
Frontend: React / Vue.js
Backend: Node.js / Python (FastAPI or Django)
Mobile: Flutter / React Native / Native Swift + Kotlin
Database: PostgreSQL / MongoDB
AI: OpenAI API, custom NLP models
Hosting: AWS / Azure / GCP
Ready to Join?
If you're passionate about hospitality tech, automation, and smart interfaces — this is a long-term SaaS project with room to innovate and grow.
Please share:
Examples of similar work
Tech stack you're comfortable with
Estimated timeline for MVP