Help Desk open source software setup
Budget: $30 – $250 CAD
Setup and configure an open source or free help desk software for multi-domain, multi users
Objectives: Tickets/tasks management with configuration setup. It is not a software development project.
• A new task or ticket get created or amends the existing task/ticket automatically with emails and manually by cloning exiting ticket or creating new one
- staff belongs to one of three domains
• One user can be member of more than one domain.
• Alerts and Notifications and a dashboard
Note:
1. Commercial application which have cost per user, like Jira, Service Desk Plus etc. are last resort. First effort to get free open source (iTOP, FreeScout etc. ) or an application with minimal co
2. A documented setup configured for demo is needed with non-production domain before it is accepted.
Objectives: Tickets/tasks management with configuration setup. It is not a software development project.
• A new task or ticket get created or amends the existing task/ticket automatically with emails and manually by cloning exiting ticket or creating new one
- staff belongs to one of three domains
• One user can be member of more than one domain.
• Alerts and Notifications and a dashboard
Note:
1. Commercial application which have cost per user, like Jira, Service Desk Plus etc. are last resort. First effort to get free open source (iTOP, FreeScout etc. ) or an application with minimal co
2. A documented setup configured for demo is needed with non-production domain before it is accepted.