Help Desk Type software
Budget: $30 – $250 CAD
Setup: Multi-domain, multi users and groups.
Objectives: Tickets/tasks management with configuration setup. It is not a software development project.
• A new task or ticket get created or amends the existing task/ticket
• One user can have more than one group membership across multiple domains
• Alerts and Notifications and a dashboard
• Available on desktop and as a mobile app
• Available to both internal and external user
Note:
1. Commercial application which have cost per user, like Jira, Service Desk Plus etc. are last resort. First effort to get free open source (iTOP, FreeScout etc. ) or an application with minimal cost.
2. A documented setup configured for demo is needed with non-production domain before it is accepted.
Objectives: Tickets/tasks management with configuration setup. It is not a software development project.
• A new task or ticket get created or amends the existing task/ticket
• One user can have more than one group membership across multiple domains
• Alerts and Notifications and a dashboard
• Available on desktop and as a mobile app
• Available to both internal and external user
Note:
1. Commercial application which have cost per user, like Jira, Service Desk Plus etc. are last resort. First effort to get free open source (iTOP, FreeScout etc. ) or an application with minimal cost.
2. A documented setup configured for demo is needed with non-production domain before it is accepted.