Grievance Management System Development

Project Title: Development of Grievance Management System for Perception Management Software
Project Overview:
We are a startup focused on developing "Perception Management Software" tailored for politicians in India. Our goal is to enhance engagement between politicians and the electorate by addressing the grievances of the public effectively. We are seeking a tech partner to help us build the MVP (Minimum Viable Product) for our first feature: the Grievance Management System.
Key Objectives:
Issue Collection: Create a system that gathers issues faced by voters/general public via WhatsApp and virtual calls.
Automated Interaction: Deploy a bot on both channels to engage with complainants, collecting essential information for issue categorization and resolution.
Question Logic: Develop logic for the bot to ask relevant, context-based questions that help identify and prioritize issues accurately.
Assignment Logic: Implement a system for categorizing grievances and assigning them to the appropriate personnel for resolution.
Reporting Dashboard: Create an actionable reporting overview dashboard for tracking grievances, resolutions, and performance metrics.
Project Components:
Bot Development:
Integration with WhatsApp Business API and VoIP services for calls.
Development of interactive bots that can collect information through predefined scripts.
Ability to handle various complaint types (text/audio) and extract crucial information.
Logic Development:
Question Logic: Create a dynamic question flow based on user responses to gather detailed information (e.g., location, issue type, priority).
Prioritization Logic: Develop an algorithm that assesses the gravity of complaints to prioritize urgent issues.
Backend Development:
Database architecture to store grievances, interactions, and resolution history.
API development for seamless data exchange between the bot, database, and dashboard.
Dashboard Development:
User-friendly interface for administrators to view, track, and manage grievances.
Real-time reporting tools with key metrics (e.g., number of issues reported, response times, resolutions).
Technical Requirements:
Proficiency in programming languages suitable for bot and backend development (e.g., Python, Node.js)
Experience with cloud services (AWS, Google Cloud) for hosting and scalability
Familiarity with WhatsApp API integration
Knowledge of database management systems (e.g., MySQL, MongoDB)
UI/UX design experience for creating an intuitive dashboard interface
Deliverables:
Fully functional Grievance Management System MVP
Documentation for the bot’s architecture and logic
User manual for the administration dashboard
Ongoing support for maintenance and improvements post-launch
Budget and Timeline:
Please provide your estimated budget, timeline, and references of similar projects you’ve worked on.
How to Apply:
Interested candidates should submit their proposals, including:
A brief overview of relevant experience
Past projects or case studies related to chatbot development or grievance management systems
Technical approach and recommendations for this project
We look forward to collaborating with a skilled tech partner who is passionate about leveraging technology to improve public service and engagement!