FreeScout Setup with Third-Party WhatsApp Integration & Multi-Tier Complaint Management System
Budget: $30 – $250 USD
I am looking for a skilled professional to install and customize FreeScout (or suggest an alternative open-source complaint management system). The primary goal is to integrate our third-party WhatsApp chat support into FreeScout and set up an efficient complaint management system with ticketing, automation, and multi-tier user access.
Key Requirements:
✅ Install and configure FreeScout (or suggest an alternative open-source solution)
✅ Integrate a third-party WhatsApp API for seamless messaging
✅ Ensure the system can send and receive messages via WhatsApp API
✅ Implement a robust ticketing & automation system
✅ Set up a multi-tier user access system:
First-tier users (Supervisors): Each first-tier user should have a separate login and manage their assigned complaints.
Second-tier users (Team Members): Each supervisor will have a team of 4 members who handle complaints under their supervision.
Admin (Main User): Can view analytics, all complaints, their status, and overall system performance.
✅ Provide a user-friendly interface for efficient complaint tracking and resolution
Additional Notes:
- We already have a third-party WhatsApp chat support provider that offers API access.
- The freelancer's task is not to develop a system from scratch but to integrate the existing WhatsApp API into FreeScout (or any other suitable open-source complaint management system).
- If you have a better alternative than FreeScout that meets our needs, please suggest it.
Ideal Skills and Experience:
✅ Extensive knowledge and experience with FreeScout (or similar open-source helpdesk/complaint management systems)
✅ Proficiency in working with third-party APIs, particularly WhatsApp (experience integrating WhatsApp chat support with CRM/helpdesk systems)
✅ Strong background in ticketing systems and automation (ability to configure complaint tracking, auto-assignments, status updates, and escalation workflows)
✅ Experience in multi-tier user management (creating separate logins, role-based access, and team structures)
✅ Excellent communication and tracking system setup skills (ensuring real-time complaint status updates, analytics, and reporting for admins)
✅ Ability to suggest alternative open-source solutions (if FreeScout isn't the best fit, recommend and implement a better option)
Looking forward to proposals from experienced developers who have worked with WhatsApp API integrations and multi-user role systems!
Key Requirements:
✅ Install and configure FreeScout (or suggest an alternative open-source solution)
✅ Integrate a third-party WhatsApp API for seamless messaging
✅ Ensure the system can send and receive messages via WhatsApp API
✅ Implement a robust ticketing & automation system
✅ Set up a multi-tier user access system:
First-tier users (Supervisors): Each first-tier user should have a separate login and manage their assigned complaints.
Second-tier users (Team Members): Each supervisor will have a team of 4 members who handle complaints under their supervision.
Admin (Main User): Can view analytics, all complaints, their status, and overall system performance.
✅ Provide a user-friendly interface for efficient complaint tracking and resolution
Additional Notes:
- We already have a third-party WhatsApp chat support provider that offers API access.
- The freelancer's task is not to develop a system from scratch but to integrate the existing WhatsApp API into FreeScout (or any other suitable open-source complaint management system).
- If you have a better alternative than FreeScout that meets our needs, please suggest it.
Ideal Skills and Experience:
✅ Extensive knowledge and experience with FreeScout (or similar open-source helpdesk/complaint management systems)
✅ Proficiency in working with third-party APIs, particularly WhatsApp (experience integrating WhatsApp chat support with CRM/helpdesk systems)
✅ Strong background in ticketing systems and automation (ability to configure complaint tracking, auto-assignments, status updates, and escalation workflows)
✅ Experience in multi-tier user management (creating separate logins, role-based access, and team structures)
✅ Excellent communication and tracking system setup skills (ensuring real-time complaint status updates, analytics, and reporting for admins)
✅ Ability to suggest alternative open-source solutions (if FreeScout isn't the best fit, recommend and implement a better option)
Looking forward to proposals from experienced developers who have worked with WhatsApp API integrations and multi-user role systems!