Dialer BOT Development with Customizable Interactions

BOT Development for Press 1 Campaign on Dialer with Speech Recognition and Customizable Responses

Job Description:

We are looking for an experienced developer to create a BOT for our Press 1 campaign on a dialer system. This BOT will handle automated calls, recognize responses, and engage using pre-defined, customizable statements. Key functionalities needed:

Key Features:
Call Processing:

The BOT should initiate calls passed to it via the switch.
Handle “Press 1” responses to transfer or provide further interaction options.
Customizable Statements:

Ability to edit and customize the BOT's spoken statements for different campaigns.
Dataset Management:

Store up to 10,000 recordings for speech-to-text processing and analysis.
Maintain records of interactions and outcomes.
Speech-to-Text Conversion:

Convert audio from the calls into text format for analysis.
High accuracy in transcription for better response management.
Customizable Responses:

Based on responses received, the BOT should be able to engage in pre-determined dialogues or escalate based on the campaign's needs.
Requirements:
Experience with dialer systems, IVR BOTs, or similar call automation setups.
Strong skills in speech recognition and text-to-speech integration.
Ability to handle datasets and storage solutions for call data.
Experience with integration on different platforms and telecommunication APIs.

Duration: 2 weeks

If you have experience in these areas, please apply with examples of similar projects you’ve completed.