Customize osTicket

Hello,

We require some customization for osTicket...

Our Requirement, in a nutshell is, different ticket ticket submission forms for users of different organizations, along with dynamically changing Help-Topics & Sub-Helptopics, based on User's Organization.

For Example ..

If osTicket User's Organization is ACME & Co, then the Helptopics Drop-down list should contain only
1. Pre-Sales
2. Techical Support
3. Customer Care

If the If osTicket User's Organization is PRICE-MART, then the Helptopics Drop-down list should contain only

1. Product Issue
2. Service Issue
3. IT Support

Each of the above Help-Topics may or may not have sub/child level topics... The total level/tiers of help-topics could be upto 3 ... So, we may have a Main/First-Level Helptopics (displayed above), and each of these may have a sub/child help-topic. Each of these these Sub-Child Helptopics, may have their own sub-topic.

We are open to customization via PHP, AJAX, or even via having the user-facing ticket submission interface created using Wordpress.

Please bid, ONLY IF YOU ARE AN EXPERIENCED, EXPERT osTicket developer