Customer support re-work
Budget: $30 – $250 USD
This is for a customer support office structure
There are 5 customer support people including the manager and we have a ticket system. There are about 3 service tech we dispatch on service calls
What i need is a flow chart showing a ticket or call comes into the que the manager gets it then assigns it to the support person. The support person performs troubleshooting amd if it gets fixed over the phone then they resolve the ticket if it esacaltes to a service call then the support person gathers all information they have on the issue and dispatch one of the three techs if the tech resolves the issue then they contact the customer and resolve the ticket if not and it has to escalate again then the ticket comes back to the manager to handle
I need thos flow chart to
There are 5 customer support people including the manager and we have a ticket system. There are about 3 service tech we dispatch on service calls
What i need is a flow chart showing a ticket or call comes into the que the manager gets it then assigns it to the support person. The support person performs troubleshooting amd if it gets fixed over the phone then they resolve the ticket if it esacaltes to a service call then the support person gathers all information they have on the issue and dispatch one of the three techs if the tech resolves the issue then they contact the customer and resolve the ticket if not and it has to escalate again then the ticket comes back to the manager to handle
I need thos flow chart to