Customer Support Executive Required

As a company in need of a dedicated customer support executive, I'm looking for someone who can effectively manage a number of responsibilities, and interact with customers using specific channels and tools.

Responsibilities:
- Answering customer inquiries
- Processing orders and refunds
- Resolving customer complaints

Ideal candidate should:
- Be an excellent communicator
- Have a strong customer service orientation
- Be able to problem-solve efficiently and effectively
- Handle high-pressure situations with a calm demeanor

Channels and Tools:
- Phone calls
- Live chat

Software and Tools:
- Helpdesk software
- CRM software
- Live chat software

Experience with similar tools and platforms is a plus.