Customer Service CRM Expert Needed

Hi, I am in need of a skilled professional who is proficient in developing a Customer Service CRM with a key focus on the functionality of issue tracking and resolution. As the priority of the project, I require the CRM to systematically record and track customer issues, from initial identification through to final resolution.

The ideal candidate for this project will have:
- Strong experience in creating web-based CRM platforms
- Expertise in developing customer service focused CRM systems
- Proven track record in integrating issue tracking and resolution functionality
- Proficiency in customer database management and optimization

The deliverable is a Web-based CRM application that is easy to navigate and meets all the desired functionality aspects. It would be added advantage if you have previously built CRM systems following a similar brief. This job requires an understanding of how customer service CRM platforms function, and I am eager to work with someone who can bring proven knowledge and experience to the table.

The platform should also have capabilities to be improved for future adjustments. I am looking forward to some great proposals. Thank you.