Customer Satisfaction Survey for Freepbx
Budget: $50 – $150 USD
Hello,
I am running a Small call center with Freepbx 14, needs to develop a customer satisfaction survey application for incoming queue calls. Call landed to the queue > agent answer > agent completed the call > should go to satisfaction survey automatically or agent can transfer the caller to satisfaction survey. Custom IVR should be able to play to the caller, should have a dashboard to view the reports. Reports needs to be contain following
Date and Time / Number / Agent's Extension / Score
needs to be able to run reports monthly / weekly / daily and custom date range.
I am running a Small call center with Freepbx 14, needs to develop a customer satisfaction survey application for incoming queue calls. Call landed to the queue > agent answer > agent completed the call > should go to satisfaction survey automatically or agent can transfer the caller to satisfaction survey. Custom IVR should be able to play to the caller, should have a dashboard to view the reports. Reports needs to be contain following
Date and Time / Number / Agent's Extension / Score
needs to be able to run reports monthly / weekly / daily and custom date range.