Custom Customer Support Bot Development

I'm looking for an experienced developer to create a custom customer support bot for both Telegram and Discord.

Key functionalities:
- Answer FAQs
- Live chat handoff to support agents

Ideal skills and experience:
- Proficiency in creating and deploying bots on both Telegram and Discord
- Strong understanding of customer support workflows
- Experience with FAQ databases and integrating live chat systems
- Clean coding practices and fast delivery

Please provide examples of previous similar work and an estimated timeline. Thank you!