Create portal page using API and web hooks for added functionality to enchant email ticketing system -- 2
Budget: $250 – $750 USD
We are migrating from our outdated Kayako Case email ticketing system to enchant email ticketing system (see screen grabs of each).
The new system has most of the functions we need with the exception for the ticket summary screen.
Image 2 is the existing kayako ticket summary screen
Image 1a is the new enchant ticket summary screen
We are not able to modify the code on enchant, so we would need to have a standalone page hosted by us created which can do the following:
- List up to 200 open tickets
- Have the look and feel of the kayako summary screen (subject, email address, date, replies, department)
- The ability to sort tickets by any of the above fields
- The ability to merge multiple tickets (can be as many as 6 to 10)
- Hover over subject pops out preview of ticket body
We need the same look and functionality from the kayako for this standalone page. It can be written in any coding you like, as long as it is expandable in the future with more paid modifications.
Looking for someone familiar with both email ticketing php packages, webhooks/api integration.
We will be adding functionality to this portal in the future, so bid it with the thought that it will be a repeat customer project.
Generic responses without acknowledgement of our specific project will be down rated and deleted.
PLEASE BID YOUR FINAL PRICE AND NOT A TEASER PRICE AND COMPLETION TIME
The new system has most of the functions we need with the exception for the ticket summary screen.
Image 2 is the existing kayako ticket summary screen
Image 1a is the new enchant ticket summary screen
We are not able to modify the code on enchant, so we would need to have a standalone page hosted by us created which can do the following:
- List up to 200 open tickets
- Have the look and feel of the kayako summary screen (subject, email address, date, replies, department)
- The ability to sort tickets by any of the above fields
- The ability to merge multiple tickets (can be as many as 6 to 10)
- Hover over subject pops out preview of ticket body
We need the same look and functionality from the kayako for this standalone page. It can be written in any coding you like, as long as it is expandable in the future with more paid modifications.
Looking for someone familiar with both email ticketing php packages, webhooks/api integration.
We will be adding functionality to this portal in the future, so bid it with the thought that it will be a repeat customer project.
Generic responses without acknowledgement of our specific project will be down rated and deleted.
PLEASE BID YOUR FINAL PRICE AND NOT A TEASER PRICE AND COMPLETION TIME