Build a Web-based Mobile Service Cloud

I'm looking for an experienced developer to create a comprehensive customer service software, dubbed the 'Mobile Service Cloud'. This tool should help businesses manage their customer interactions seamlessly across Shopify, Gmail, and SMS. It needs to be solely web-based, with no compatibility for iOS or Android, but designed with a responsive layout to ensure optimal usability across different screen sizes.

Key Features:
- Chatbot Integration: The ability to incorporate a chatbot within the system for automated customer interactions.
- Analytics Dashboard: A built-in analytics feature to track customer interactions, response times, customer satisfaction, and other key performance indicators.
- Automated Ticketing: An automated system for generating and managing customer service tickets.

Ideal Skills and Experience:
- Proven experience in developing customer service software or similar platforms.
- Proficiency in web development, with a strong understanding of responsive design.
- Prior experience with integrating chatbots and creating analytics dashboards.
- Knowledge of automated ticketing systems.
- Experience working with Shopify and Gmail APIs.
- Strong problem-solving skills and attention to detail.