Backend work for review automation company
Budget: $750 – $1,500 USD
We are looking for the backend work to be done for our review automation company.
The general process will be: A first time customer will check out after a service at a local business and within 15-30 minutes after their service they will receive a text with a small image and message thanking them and asking if they would leave a review on a specified review platform (google,facebook, etc).
Ideally, the customers would interact with a 1-5 star prompt and if the user response is less than a 3 it would allow the feedback to be forwarded to the business owner but we would not send them onto the review platform, and if it was above 3 stars then we would have them progress onto the review platform as usual. We would like that when a response comes in on the review platform that the owners are notified of the newly posted review via email and the owners are given the option to reply to the review with a button directing them to the review platforms page.
The customer information and appointment completion would be pulled from the businesses point of sale software with an api call. The business review information would be pulled from the associated api of the platform. The customer must be able to opt out of the texts with the “stop” command, where they will be added to a do not text list.
We are looking to do a desktop app. It is important to us that we are able to add more business owners to the automation as we grow our business. It is also important that the businesses are sorted and segregated as some business may have multiple locations that need to be tweaked/changed without affecting the other businesses or locations that we are working with. We would be open to any programming languages that would be necessary.
The general process will be: A first time customer will check out after a service at a local business and within 15-30 minutes after their service they will receive a text with a small image and message thanking them and asking if they would leave a review on a specified review platform (google,facebook, etc).
Ideally, the customers would interact with a 1-5 star prompt and if the user response is less than a 3 it would allow the feedback to be forwarded to the business owner but we would not send them onto the review platform, and if it was above 3 stars then we would have them progress onto the review platform as usual. We would like that when a response comes in on the review platform that the owners are notified of the newly posted review via email and the owners are given the option to reply to the review with a button directing them to the review platforms page.
The customer information and appointment completion would be pulled from the businesses point of sale software with an api call. The business review information would be pulled from the associated api of the platform. The customer must be able to opt out of the texts with the “stop” command, where they will be added to a do not text list.
We are looking to do a desktop app. It is important to us that we are able to add more business owners to the automation as we grow our business. It is also important that the businesses are sorted and segregated as some business may have multiple locations that need to be tweaked/changed without affecting the other businesses or locations that we are working with. We would be open to any programming languages that would be necessary.