Back end customization of redemption process shopify App
Budget: $30 – $250 USD
Currently, when customers receive a redemption card, they fill out a webform with their information, which isn't linked to our systems. After manual verification by customer service, a confirmation form is sent to the customer. When they mail in the form and the card, we send them empty wallets and manually track addresses in Google Docs. In the new process, customers will place zero-dollar orders on our website for each card, which will be verified against our database.
Upon successful verification, Shopify generates an order confirmation and sends it to the customer. The warehouse will scan received cards, update order progress, and send an email to customers. Scanned wallet QR codes will replace the manual Google Doc entry. When customers confirm the serial numbers, I will manually fund the cards.
The goal is to streamline the process, automate verification, and improve customer experience.
Upon successful verification, Shopify generates an order confirmation and sends it to the customer. The warehouse will scan received cards, update order progress, and send an email to customers. Scanned wallet QR codes will replace the manual Google Doc entry. When customers confirm the serial numbers, I will manually fund the cards.
The goal is to streamline the process, automate verification, and improve customer experience.