Add a Reply Feature to my Custom PHP Support Ticket System
Budget: $200 – $400 USD
Objective:
When users or support team receive emails from the support ticket system. Allow them to easily reply to the emails and track the replies back into the ticket system.
Here’s what I’m envisioning:
1. A ticket is created
2. The is sent by email using a unique address (like: [ticket_num]@mywebsite.com)
3. The email is received by both the Client, and the Support team.
4. Both client or the support team can simply click “Reply” on the email and it will be recorded back into the ticket system in the “tickets_replies” table
Technical Specifications:
Server: The server OS is AlmaLinux v8.10.0 STANDARD virtuozzo
Programming Language: PHP 8.3
Database: MYSQL
Ticket System: It's a custom build by me. I will handle all of the programming for the ticket system.
I only need help with the above listed items for connecting the replies from the emails.
See attached for full details.
Looking for someone to start immediately, and have it done in under 3 days. Let me know in your bid the experience you have setting up something like this, when can you start, and how long will it take. Thank you!
Tony
When users or support team receive emails from the support ticket system. Allow them to easily reply to the emails and track the replies back into the ticket system.
Here’s what I’m envisioning:
1. A ticket is created
2. The is sent by email using a unique address (like: [ticket_num]@mywebsite.com)
3. The email is received by both the Client, and the Support team.
4. Both client or the support team can simply click “Reply” on the email and it will be recorded back into the ticket system in the “tickets_replies” table
Technical Specifications:
Server: The server OS is AlmaLinux v8.10.0 STANDARD virtuozzo
Programming Language: PHP 8.3
Database: MYSQL
Ticket System: It's a custom build by me. I will handle all of the programming for the ticket system.
I only need help with the above listed items for connecting the replies from the emails.
See attached for full details.
Looking for someone to start immediately, and have it done in under 3 days. Let me know in your bid the experience you have setting up something like this, when can you start, and how long will it take. Thank you!
Tony