Remote Caller Support and Lead Qualification

Full-Time Customer Service Representative (Phone Support / Remote)

Description:
We are hiring professional, full-time customer service representatives to handle inbound and outbound phone calls for multiple businesses under one umbrella. Your main role will be to answer incoming calls, filter potential leads, assist customers in placing online reservations, and log all interactions in our admin dashboard.

Responsibilities:
• Answer calls promptly and professionally
• Gather caller details and determine whether they are a qualified lead
• Assist customers with scheduling or completing online reservations
• Forward qualified leads to management or the appropriate department
• Log each interaction in the backend system with clear notes
• Follow communication scripts and escalation procedures
• Maintain daily activity reports

Requirements:
• Excellent verbal English communication skills
• Clear speaking voice and professional tone
• Reliable computer and high-speed internet connection
• Quiet workspace and headset with a microphone
• Ability to work full-time and cover rotating shifts (24/7 availability preferred)
• Prior experience in customer support, call centers, or virtual assistant roles is a plus

Preferred Skills:
• Experience using CRMs or admin panels
• Multitasking between calls, messages, and logging systems
• Comfortable with following structured workflows and reporting tasks

Benefits:
• Long-term position with consistent hours
• Remote work flexibility
• Performance-based bonuses for quality and efficiency