Customer Support to Success Agent
Budget: $2 – $8 USD
Given our blending of in-house and outsourced customer support, we're taking steps towards maximising our first response times and customer satisfaction scores, with distinct metrics to judge the success of our efforts.
We require a freelancer proficient in:
- Enhancing customer response time and satisfaction
- Designing and implementing effective customer surveys
- Monitoring and increasing our Net Promoters Score (NPS)
A proven track record in boosting customer satisfaction using both in-house and outsourced teams is beneficial to this role. Existing experience in customer survey creation and NPS improvement strategies is vital for a successful collaboration.
We require a freelancer proficient in:
- Enhancing customer response time and satisfaction
- Designing and implementing effective customer surveys
- Monitoring and increasing our Net Promoters Score (NPS)
A proven track record in boosting customer satisfaction using both in-house and outsourced teams is beneficial to this role. Existing experience in customer survey creation and NPS improvement strategies is vital for a successful collaboration.