Head of Business Operations for IT Services
Budget: ₹37,500 – ₹75,000 INR
We’re looking for a seasoned and results-driven professional to lead Business Operations, Sales Enablement, and Financial Strategy for our Cybersecurity and IT Services division. This role is ideal for someone with a strong background in operational leadership, financial oversight, and strategic growth within the technology or managed services space with a pay rate of 5,000,000 to 6,000,000 INR per year.
As the Head of Business Operations, you’ll take ownership of driving profitability, resource efficiency, and cross-functional alignment across teams. You will lead initiatives that streamline business processes, optimize cost structures, and enhance revenue realization while ensuring operational excellence at every stage.
Key Responsibilities:
Business & Financial Operations
- Oversee end-to-end business operations including lead-to-cash, order-to-fulfilment, and revenue cycles.
- Own P&L and drive improvements in gross margins, EBITDA, and resource utilization.
- Implement financial forecasting, budgeting, and monthly performance reviews.
- Lead cost optimization, revenue assurance, and operational efficiency initiatives.
- Partner with finance, delivery, and sales teams to align strategy and execution.
Sales Enablement & Deal Desk
- Lead the PMO and Deal Desk functions to support RFPs, SME alignment, and resource deployment.
- Conduct deal and pricing analysis, ensuring compliance with company policies.
- Collaborate with consulting partners to drive transformation and cost-saving initiatives.
Leadership & Strategic Initiatives
- Manage and mentor global operations teams to ensure high performance and business continuity.
- Partner with marketing, analyst relations, and senior leadership to boost strategic visibility.
- Lead business reviews, performance dashboards, and stakeholder communications.
Qualifications
- Bachelor’s degree in Commerce or Business; Postgraduate Diploma or MBA in Operations or Business Administration (e.g., Welingkar Institute).
- 18+ years of experience in Business Operations, Sales Operations, and Service Delivery within IT, Cybersecurity, or Managed Services.
- Proven expertise in P&L management, pipeline analytics, and resource planning.
- Experience managing large enterprise or public sector clients and global teams.
- Strong data-driven mindset with hands-on experience in automation and BI dashboards.
Preferred Skills & Attributes
- Certification in Six Sigma, Kaizen, or similar operational excellence frameworks.
- Excellent leadership, analytical, and communication skills.
- Proven ability to work under pressure and deliver measurable outcomes.
- Proficiency in tools like SharePoint, Excel, and Business Intelligence platforms.
- Familiarity with cybersecurity, financial services, or managed service operations is a strong plus.
As the Head of Business Operations, you’ll take ownership of driving profitability, resource efficiency, and cross-functional alignment across teams. You will lead initiatives that streamline business processes, optimize cost structures, and enhance revenue realization while ensuring operational excellence at every stage.
Key Responsibilities:
Business & Financial Operations
- Oversee end-to-end business operations including lead-to-cash, order-to-fulfilment, and revenue cycles.
- Own P&L and drive improvements in gross margins, EBITDA, and resource utilization.
- Implement financial forecasting, budgeting, and monthly performance reviews.
- Lead cost optimization, revenue assurance, and operational efficiency initiatives.
- Partner with finance, delivery, and sales teams to align strategy and execution.
Sales Enablement & Deal Desk
- Lead the PMO and Deal Desk functions to support RFPs, SME alignment, and resource deployment.
- Conduct deal and pricing analysis, ensuring compliance with company policies.
- Collaborate with consulting partners to drive transformation and cost-saving initiatives.
Leadership & Strategic Initiatives
- Manage and mentor global operations teams to ensure high performance and business continuity.
- Partner with marketing, analyst relations, and senior leadership to boost strategic visibility.
- Lead business reviews, performance dashboards, and stakeholder communications.
Qualifications
- Bachelor’s degree in Commerce or Business; Postgraduate Diploma or MBA in Operations or Business Administration (e.g., Welingkar Institute).
- 18+ years of experience in Business Operations, Sales Operations, and Service Delivery within IT, Cybersecurity, or Managed Services.
- Proven expertise in P&L management, pipeline analytics, and resource planning.
- Experience managing large enterprise or public sector clients and global teams.
- Strong data-driven mindset with hands-on experience in automation and BI dashboards.
Preferred Skills & Attributes
- Certification in Six Sigma, Kaizen, or similar operational excellence frameworks.
- Excellent leadership, analytical, and communication skills.
- Proven ability to work under pressure and deliver measurable outcomes.
- Proficiency in tools like SharePoint, Excel, and Business Intelligence platforms.
- Familiarity with cybersecurity, financial services, or managed service operations is a strong plus.