Pega Case Management Build
Budget: ₹1,500 – ₹12,500 INR
I need a brand-new Pega application that handles end-to-end case management for our internal employees. Starting from a clean slate, the system should guide each case through clearly defined stages, using automated workflows to eliminate manual routing and status tracking.
Core requirements
• Model all case types, stages, and subprocesses directly in Pega so that business users can modify them later with little IT support.
• Configure routing rules, SLA timers, and notifications so every step moves automatically to the right person or work queue.
• Expose an intuitive employee portal with dashboards that surface case status, workload, and simple search.
• Ensure role-based security is in place from day one.
While the initial scope focuses on robust automation, please structure the data model and reporting layers so we can plug in real-time analytics and document management later without re-work.
Deliverables
1. A packaged Pega application (export RAP) ready for deployment to our dev environment.
2. Configuration guide and hand-off documentation.
3. Recorded walkthrough or live knowledge-transfer session showing how to add or adjust stages, rules, and queues.
Acceptance criteria
A sample case must move from intake to resolution with no manual intervention, logging every decision and SLA event, and be fully viewable in the employee portal.
If you’ve rolled out similar case management solutions on the latest Pega Platform and can hit the ground running, let’s talk details and timelines.
Core requirements
• Model all case types, stages, and subprocesses directly in Pega so that business users can modify them later with little IT support.
• Configure routing rules, SLA timers, and notifications so every step moves automatically to the right person or work queue.
• Expose an intuitive employee portal with dashboards that surface case status, workload, and simple search.
• Ensure role-based security is in place from day one.
While the initial scope focuses on robust automation, please structure the data model and reporting layers so we can plug in real-time analytics and document management later without re-work.
Deliverables
1. A packaged Pega application (export RAP) ready for deployment to our dev environment.
2. Configuration guide and hand-off documentation.
3. Recorded walkthrough or live knowledge-transfer session showing how to add or adjust stages, rules, and queues.
Acceptance criteria
A sample case must move from intake to resolution with no manual intervention, logging every decision and SLA event, and be fully viewable in the employee portal.
If you’ve rolled out similar case management solutions on the latest Pega Platform and can hit the ground running, let’s talk details and timelines.