Remote IT Support Specialist
Budget: $15 – $25 USD
SETUP REQUIREMENTS
1. PDF Tool – Recommendation & Setup
• Recommend a PDF tool with these must-have features:
o Convert PDF to Word
o Edit text and images
o Combine/stitch multiple PDFs into one document
• Please also suggest any AI-powered PDF tools worth considering (e.g., Adobe AI, Microsoft Copilot, ChatGPT plugins, etc.)
2. Microsoft 365 Migration
• We already have a Microsoft 365 Business subscription.
• Migrate all data from Google Drive to OneDrive.
• Migrate emails, calendars, and contacts from Gmail to Microsoft Exchange Online.
• Ensure proper setup for collaborative editing on OneDrive.
3. Email & Domain Setup
• Set up Microsoft Exchange Online with domain-based emails
• Our domain will be hosted via Microsoft — please help configure this through our admin account.
• Use the following email naming convention: first name + last initial
• Create up to 8 email accounts.
4. Device Configuration
• Set up Microsoft 365 on a new PC and an existing PC (Office apps, email, signatures, files).
• Set up mobile device (iOS or Android) for:
o Accessing Outlook emails
o Auto-saving screenshots to OneDrive
o Auto-saving recorded meetings (if possible)
o Set Google Chrome as default browser when opening links from Outlook
ONGOING SUPPORT
• We are a small business and would prefer ad-hoc hourly IT support, with the option to move to a fixed monthly plan later.
• Please let us know what kind of ongoing support you offer for small teams (5–8 users).
• If you have fixed-price packages, that’s fine — but we’d still like a breakdown of hourly rates for ad-hoc work.
(Example scenarios: setting up a new user, email troubleshooting, PC software support)
Please include in your response:
1. Quotation (itemized if possible)
2. Timeline to complete the initial setup
3. Brief overview of your experience with Microsoft 365 migrations and small business IT support
4. Any tools or platforms you use to manage backups, email migration, etc.
1. PDF Tool – Recommendation & Setup
• Recommend a PDF tool with these must-have features:
o Convert PDF to Word
o Edit text and images
o Combine/stitch multiple PDFs into one document
• Please also suggest any AI-powered PDF tools worth considering (e.g., Adobe AI, Microsoft Copilot, ChatGPT plugins, etc.)
2. Microsoft 365 Migration
• We already have a Microsoft 365 Business subscription.
• Migrate all data from Google Drive to OneDrive.
• Migrate emails, calendars, and contacts from Gmail to Microsoft Exchange Online.
• Ensure proper setup for collaborative editing on OneDrive.
3. Email & Domain Setup
• Set up Microsoft Exchange Online with domain-based emails
• Our domain will be hosted via Microsoft — please help configure this through our admin account.
• Use the following email naming convention: first name + last initial
• Create up to 8 email accounts.
4. Device Configuration
• Set up Microsoft 365 on a new PC and an existing PC (Office apps, email, signatures, files).
• Set up mobile device (iOS or Android) for:
o Accessing Outlook emails
o Auto-saving screenshots to OneDrive
o Auto-saving recorded meetings (if possible)
o Set Google Chrome as default browser when opening links from Outlook
ONGOING SUPPORT
• We are a small business and would prefer ad-hoc hourly IT support, with the option to move to a fixed monthly plan later.
• Please let us know what kind of ongoing support you offer for small teams (5–8 users).
• If you have fixed-price packages, that’s fine — but we’d still like a breakdown of hourly rates for ad-hoc work.
(Example scenarios: setting up a new user, email troubleshooting, PC software support)
Please include in your response:
1. Quotation (itemized if possible)
2. Timeline to complete the initial setup
3. Brief overview of your experience with Microsoft 365 migrations and small business IT support
4. Any tools or platforms you use to manage backups, email migration, etc.