Diagnose & Fix Shopify Checkout
Budget: $30 – $250 USD
Customers have started telling me they can’t get through the checkout on my Shopify store. They reach the payment step and then nothing happens—no order is created and I’m not seeing any failed transaction logs. I haven’t been able to reproduce a specific error message and I’m not certain what changed in the store before this appeared.
I need someone who knows Shopify inside-out to trace the root cause and restore a fully working checkout. From theme code, third-party apps, Shopify Payments settings, to gateway webhook logs—please inspect whatever is necessary, explain the cause in plain language, and implement a clean fix. If the issue sits outside the store (for instance, a gateway configuration) I still need a clear report so I can take it up with support.
Deliverable criteria:
• Customers can reach the thank-you page and orders appear in the admin.
• At least one successful test transaction (using test mode or a low-value live order) proves the fix.
• A concise summary of steps taken and any settings changed is provided for future reference.
Store access and relevant credentials will be shared once we agree on the engagement. Please include your estimated turnaround time and any details you need from me to get started quickly.
I need someone who knows Shopify inside-out to trace the root cause and restore a fully working checkout. From theme code, third-party apps, Shopify Payments settings, to gateway webhook logs—please inspect whatever is necessary, explain the cause in plain language, and implement a clean fix. If the issue sits outside the store (for instance, a gateway configuration) I still need a clear report so I can take it up with support.
Deliverable criteria:
• Customers can reach the thank-you page and orders appear in the admin.
• At least one successful test transaction (using test mode or a low-value live order) proves the fix.
• A concise summary of steps taken and any settings changed is provided for future reference.
Store access and relevant credentials will be shared once we agree on the engagement. Please include your estimated turnaround time and any details you need from me to get started quickly.