Elegant Snack Box Packaging Design -- 2

Job ID: 40263627

Budget: ₹1,500 – ₹12,500 INR

Project Title

AI Voice Calling Agent for Automated Outbound & Inbound Calls

Project Description

I am looking to develop an AI-powered voice calling agent that can make and receive phone calls, hold natural conversations with users, and perform predefined business tasks automatically.

The system should sound human-like, understand context, respond intelligently, and follow conversation logic based on different scenarios.

This project is intended for real-world business use, not a demo or prototype.

Core Use Case

The AI voice agent will be used to:

Make outbound calls (e.g., follow-ups, reminders, confirmations, information sharing)

Handle inbound calls (answer questions, provide information, route calls)

Understand user responses and adapt the conversation flow

Log call data and outcomes automatically

Key Functional Requirements
1️⃣ Voice & Conversation

Natural, human-like speech (male or female voice)

Speech-to-text and text-to-speech with high accuracy

Ability to interrupt, pause, and respond dynamically

Multi-turn conversations (not single-question bots)

2️⃣ Intelligence & Logic

LLM-powered conversation (GPT or equivalent)

Script-based + AI-driven hybrid logic

Ability to follow predefined call flows with flexibility

Handle objections, clarifications, and FAQs

3️⃣ Calling Infrastructure

Phone call integration (e.g., Twilio, Exotel, Plivo, or similar)

Support for Indian phone numbers (important)

Call recording (optional but preferred)

4️⃣ Backend & Dashboard

Simple admin dashboard to:

Upload/edit call scripts

Trigger outbound call campaigns

View call logs and summaries

Store call data (time, duration, outcome, transcript)

5️⃣ Scalability & Reliability

Able to handle multiple calls per day

Modular architecture for future expansion

Clean, well-documented code

Preferred Tech Stack (Flexible)

AI: OpenAI / Whisper / GPT / equivalent LLM

Voice: TTS & STT APIs

Telephony: Twilio / Exotel / Plivo

Backend: Python / Node.js

Frontend (basic): React / simple web dashboard

Hosting: Cloud-based (AWS / GCP / Azure / Vercel)

(You may propose alternatives with justification.)

Deliverables

Fully functional AI voice calling agent

Backend system + basic admin panel

Setup documentation and deployment guide

API keys/configuration instructions

Source code ownership transferred to me

Experience Required

Please apply only if you have:

Prior experience with AI voice bots or calling systems

Hands-on experience with telephony APIs

Strong understanding of LLMs & conversational AI

Ability to design production-grade systems